Customer Support

Gift Cards bought online are digital - We send them to the email address you provided. 

Gift Cards bought in store are physical.

Yes, you can use your digital gift card when in-store. You just need to provide the long Gift Card number when you pay at the till. 

Online orders ship within Canada only. If you're shopping from the USA, get in touch and we can see about setting up an order for you.

Orders are typically dispatched within 2 business days via Canada Post Regular Parcel. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

Estimated shipping time:

1-3 days in the Vancouver area

3-6 days within BC

4-10 days outside of BC

Yes! We currently offer free shipping for orders over $200, however not all products are eligible for free shipping. For more info, see our Shipping & Returns policy.

Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor, or in store. This keeps your information confidential and safe.

Yes, select 'in store pick up' at checkout and you will receive an email when your order is ready for pick up. In store pickup orders are usually ready within 1-2 days. We are open 7 days a week from 10am-6pm (holiday hours may vary).

For security, we prefer to only release an order to the original purchaser, but under certain circumstances we may be able to make an exception. Photo ID, credit card, and order confirmation are required for pick up.

Return and Warranties policies apply for all online orders. Please refer to https://www.coastoutdoors.ca/service/shipping-returns/

If you don't see what you are looking for online please reach out to us to check if we have it. You can reach us via email [email protected] or call us at 604-987-2202

Shipping restrictions apply to some products such flammable products (ski wax, ski wax remover). Other products are restricted to due shipping damages (Surf Skis and others) Please contact us to find out how we can get the item to you if you are not able to proceed at checkout.

We understand that price matters, and we want to ensure that you get the best value for your money. To be eligible to price match the following must apply. 

Price match conditions: 

- Store must be located in Canada.

- Same size, year, colour and style.

- Price must be in Canadian currency. 

- Price can not reflect promotional pricing or coupons. 

- Price must adhere to the brand's MAP policies.

- Product must be available for purchase and not out of stock.

Conditions may be change without notice. Please email us at [email protected] for a price match with all the information required to qualify.