Free shipping on orders over $200
100% local Canadian company
High quality products
Excellent customer service

Customer Support

+1 (604) 987-2202
Coast Outdoors

352 Lynn Avenue

V7J 2C5

North Vancouver, British Columbia, Canada

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Frequently asked questions

Gift Cards
Are gift cards physical or digital?

Gift Cards bought online are digital - We send them to the email address you provided. 

Gift Cards bought in store are physical.

Can I use a digital gift card while in store?

Yes, you can use your digital gift card when in-store. You just need to provide the long Gift Card number when you pay at the till. 

Where do you ship?

Online orders ship within Canada only. If you're shopping from the USA, get in touch and we can see about setting up an order for you.

How long will my order take to ship?

Orders are typically dispatched within 2 business days via Canada Post Regular Parcel. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

Estimated shipping time:

1-3 days in the Vancouver area

3-6 days within BC

4-10 days outside of BC

Do you offer free shipping?

Yes! We currently offer free shipping for orders over $200, however not all products are eligible for free shipping. For more info, see our Shipping & Returns policy.

Do you take orders over the phone?

Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor, or in store. This keeps your information confidential and safe.

Do you offer in store pick up?

Yes, select 'in store pick up' at checkout and you will receive an email when your order is ready for pick up. In store pickup orders are usually ready within 1-2 days. We are open 7 days a week from 10am-6pm (holiday hours may vary).


Can someone else pick up my order?

For security, we prefer to only release an order to the original purchaser, but under certain circumstances we may be able to make an exception. Photo ID, credit card, and order confirmation are required for pick up.

Returns & Warranties
What are your return and warranty policies?

Return and Warranties policies apply for all online orders. Please refer to

Shopping Online
If I don't see a product I'm looking for online, does that mean that yo don't have it?

If you don't see what you are looking for online please reach out to us to check if we have it. You can reach us via email [email protected] or call us at 604-987-2202

Why can't I order some products online?

Shipping restrictions apply to some products such flammable products (ski wax, ski wax remover). Other products are restricted to due shipping damages (Surf Skis and others) Please contact us to find out how we can get the item to you if you are not able to proceed at checkout.

Price Match Policy
Do we match prices with other stores?

We understand that price matters, and we want to ensure that you get the best value for your money. To be eligible to price match the following must apply. 

Price match conditions: 

- Store must be located in Canada.

- Same size, year, colour and style.

- Price must be in Canadian currency. 

- Price can not reflect promotional pricing or coupons. 

- Price must adhere to the brand's MAP policies.

- Product must be available for purchase and not out of stock.


Conditions may be change without notice. Please email us at [email protected] for a price match with all the information required to qualify. 

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