Customer Support

Gift Cards bought online are digital - We send them to the email address you provided. 

Gift Cards bought in store are physical

Yes you can use your digital gift card when you visit the store. You just need to provide the long Gift Card number when you pay at the till. 

Online orders ship within Canada only. 

Your order will be shipped via Canada Post within 2-3 business days, after placing your order. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

Note: Due to flooding, orders shipping out of the Greater Vancouver area will be delayed. Click for more info.

Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor. This keeps your information confidential and safe.

Yes. At checkout, select 'in store pick up' and you will receive an email when the order is ready for pick up.

Yes. Include the name of the designated pick up person when you place the order. The will be asked to show proof of purchase, ID and proof of ccredit card matching the transaction. You will receive an email when the order is ready for pick up.

Return and Warranties policies apply for all online orders. Please refer to https://www.coastoutdoors.ca/service/shipping-returns/

Shipping restrictions apply to some products such flammable products (ski wax, ski wax remover). Other products are restricted to due shipping damages (Surf Skis and others) Please contact us to find out how we can get the item to you if you are not able to proceed at checkout.