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100% local Canadian company
High quality products
Excellent customer service
We give back to our community

Customer Support

+1 (604) 987-2202
Coast Outdoors

352 Lynn Avenue

V7J 2C5

North Vancouver, British Columbia, Canada

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Frequently asked questions

Gift Cards
Are gift cards physical or digital?

Gift Cards bought online are digital - We send them to the email address you provided. 

Gift Cards bought in store are physical

Can I use a digital gift card while in store?

Yes you can use your digital gift card when you visit the store. You just need to provide the long Gift Card number when you pay at the till. 

Shipping
Where do you ship?

Online orders ship within Canada only. 

How long will my order take to ship?

Your order will be shipped via Canada Post within 2-3 business days, after placing your order. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

Note: Due to flooding, orders shipping out of the Greater Vancouver area will be delayed. Click for more info.

Do you take orders over the phone?

Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor. This keeps your information confidential and safe.

Do you offer in store pick up?

Yes. At checkout, select 'in store pick up' and you will receive an email when the order is ready for pick up.

Can someone else pick up my order?

Yes. Include the name of the designated pick up person when you place the order. The will be asked to show proof of purchase, ID and proof of ccredit card matching the transaction. You will receive an email when the order is ready for pick up.

Returns & Warranties
What are your return and warranty policies?

Return and Warranties policies apply for all online orders. Please refer to https://www.coastoutdoors.ca/service/shipping-returns/

Shopping Online
Why can't I order some products online?

Shipping restrictions apply to some products such flammable products (ski wax, ski wax remover). Other products are restricted to due shipping damages (Surf Skis and others) Please contact us to find out how we can get the item to you if you are not able to proceed at checkout.

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